Stewarts Service Level Agreement

Aim: To help people enjoy their workplace

To do this we will provide and manage a high quality interior and exterior landscaping service to the satisfaction, safety and enjoyment of our clients, clients’ visitors, their employees and our employees.

Our guaranteed pledge of customer satisfaction

We are committed to ensuring that all our clients receive the best possible service from Stewarts. To this end we will:

  • Provide advice to our clients as and when required
  • Provide up to date location details of all interior planters, health and safety documents, insurance documents and other requirements whenever required
  • Respond to any client query within 1 working day and confirm a completion time agreed by both parties within good practical time
  • We will adhere to ‘Stewarts Best Practice’ at all times 

 Starting our working relationship

  • Stewarts will provide no obligation quotations. Quotations will include a breakdown of all services included. On large projects (such as soft landscaping projects) we will also include a bill of quantities that will give a further breakdown of works and costs
  • We will listen to your requirements and put together a contract plan that meets your needs
  • Stewarts’ company ethos has never been to cut corners. We use only high quality materials and products from trusted suppliers. Strict quality control procedures will ensure that each and every interior plant is carefully monitored and only top grade specimens are supplied to our clients
  • There will be no minimum order for purchasing or renting interior plant displays. The client will be offered all designs available, including contemporary and traditional designs, and the final choice will be tailored to their needs
  • We will agree fixed prices for periods of time agreed by both parties, and/or rolling contracts as required

Our maintenance service

  • We provide trained employees, who are professional, undisruptive and work in a safe and tidy manner
  • Interior plant maintenance service includes free plant replacement as and when necessary, and all other materials to ensure the healthy growth of the plant
  • Grounds maintenance will be carried out to the standards specified in our maintenance proposals provided
  • A set number of regular visits will be agreed on all maintenance services provided
  • Where possible, maintenance visits will be structured to fall on a specific day. This may occasionally change e.g. due to employee absence, holiday cover or unsuitable weather for the tasks in hand
  • Quality audits will be carried out using the inspection forms provided
  • There will be no extra costs to the maintenance service provided without written agreement by both parties

Health and Safety is important to us and our clients

  • We are committed to providing and maintaining safe and healthy working conditions for all our employees. We will provide appropriate tools and equipment and ensure that our operational processes promote safe systems of work covering all our activities
  • We will adhere to our client’s fire procedures and health and safety requirements on site
  • We will ensure that all health and safety legislation is complied with. Risk assessments and method statements will be carried out where appropriate, and all actions shown to be necessary will be implemented
  • We will at all times consider the environmental impacts of running our business. We will manage our activities to minimise, wherever practicable, their effect on the environment 

Should you ever be dissatisfied with our service

We value all feedback, including complaints. We use this feedback to identify the root causes of problems and to ensure that improvements are made to our processes, for the benefit of both our customers and ourselves.

These are the promises we make to all our customers who raise issues with us:

  • We will listen to you and make every effort to understand the reasons for your complaint. We care about why you are dissatisfied
  • We will endeavour to resolve your problem at your first point of contact
  • We will take ownership of your complaint to ensure resolution
  • We will offer fair solutions quickly
  • We also welcome positive feedback from our customers about our services and staff
Visit one of our centres at
Christchurch, Broomhill, and Abbey

Our garden centres
are open but you can still
shop with us online.